When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”
If you subscribe to our email newsletter, your personal details will remain secure within our email marketing software until such time as you decide to unsubscribe via an unsubscribe link on our newsletter, or by contacting us directly requiring to be removed from our newsletter marketing list.
You may provide us with your information in a number of ways including;
completing forms on the website (such as "register" forms);
corresponding with us by e-mail, phone or otherwise;
subscribing to email updates, newsletters or other subscriptions and features made available on the website from time to time;
reporting a problem or requesting support for the website;
communicating with us through third party social media websites or applications (e.g. twitter, facebook, instagram); and
participating in our contests, promotions, sweepstakes and surveys on the website.
The information we collect includes your name, postal address, e-mail address, telephone number, date of birth, gender, social media account details (such as facebook and twitter), and any other information you provide on registration, on placing an order and through other means on the website, some of which will comprise your personal information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
We may also use your personal information for the following;
dealing with your inquiries and requests;
providing and personalising our service for you;
to notify you about changes to our service;
compiling your membership profile;
processing your payment;
crime prevention and prosecution of offenders;
as part of our efforts to keep the website safe and secure;
maintaining information as a reference tool or general resource (for analytics and research);
gathering information to form statistical and trend analysis;
research and analytics on an aggregate and/or anonymous basis;
administering our prize draws and competitions (which will be subject to separate terms and conditions);
meeting legal, regulatory and compliance requirements;
providing you with member offers and information on products/services that may be of interest to you;
our group companies and their employees;
to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. in the case of a merger or sale, your personal information will be permanently transferred to a successor company; you will be notified via email if this was to occur
third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to it support services) to us;
government bodies and law enforcement agencies and in response to other legal and regulatory requests;
auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate;
to public authorities where we are required by law to do so; and
to any other third party where you have provided your consent.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
The key personal rights you hold in law include:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent
The right to lodge a complaint
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org or by mail using the details provided below:
5 Cheshire Street